Accessibility statement

Last updated: 8 November 2026

We want everyone to be able to use this website, including people who use screen readers, keyboard navigation, magnification or voice control.

What we have done

• Designed and tested the site against the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA.
• Every page has a clear heading structure and a “skip to main content” link.
• All features work with a keyboard, with a visible focus outline.
• Text and buttons have strong colour contrast, and text can be enlarged without breaking the layout.
• Forms have clear labels, helpful error messages and do not time out.
• Animations are minimal and respect the “reduce motion” setting.
• Images have text descriptions.

Known limitations

Maps on our area pages come from OpenStreetMap and may be hard to use with some assistive technology. The same information (the town, nearby villages and how to contact us) is always provided in text.

Tell us about a problem

If you find anything difficult to use, please email hello@hexhamboilers.co.uk or phone 07960 485 880 and we will help – and fix the problem where we can.