Our story
[Owner to add: a few sentences about who runs Hexham Boilers, how long you have worked in heating, and why you started the business. Real details build trust – photos of you, your team and your van are ideal.]
How we work
We believe a good heating engineer should leave you better informed as well as warmer. That means:
- Listening first. We ask what is happening and how you use your heating before we suggest anything.
- Explaining clearly. We tell you what we have found in plain English and what the options are.
- A clear price before work starts. No surprises on the invoice.
- Honest advice on repair or replace. We will not sell you a new boiler you do not need.
- Respect for your home. We protect floors, tidy up and leave things as we found them.
- Straight answers on timing. We tell you honestly when we can come.
Safety first
All work on gas appliances must, by law, be carried out by a Gas Safe registered engineer. We never suggest that homeowners attempt repairs to gas parts themselves, and our advice articles are written to help you understand a problem – not to replace a qualified engineer.
Local knowledge
Working only in and around Hexham means we know the homes here: the stone terraces of the town, the farmhouses and barn conversions in the hills, and the family homes in the valley villages. That local knowledge helps us recommend the right boiler and solve problems faster.
